Privacy Policy

Effective Date: April 28, 2026 Last Updated: April 28, 2026

First Med PC, doing business as TeleFirst Med ("TeleFirst Med," "we," "us," or "our"), respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to telefirstmed.com and any subdomains, landing pages, intake forms, and related online services we operate (collectively, the "Services").

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are

First Med PC is a North Carolina professional corporation that offers telehealth evaluations and, where clinically appropriate, prescriptions for FDA-approved GLP-1 medications to North Carolina residents.

Legal name: First Med PC

DBA: TeleFirst Med

Address: 8201 Arrowridge Blvd, Suite 106, Charlotte, NC 28273

Phone: 704-885-1702

Email: [email protected]

For purposes of HIPAA, First Med PC is a Covered Entity. Protected Health Information ("PHI") that you share with us in connection with treatment is also governed by our Notice of Privacy Practices, which controls in the event of any conflict with this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

Information you provide directly

Name, date of birth, email, phone number, and mailing address

Health information you submit through screening questionnaires, intake forms, or chat (e.g., medical history, current medications, allergies, height/weight/BMI, pregnancy status, prior GLP-1 use)

Government-issued ID and photos for identity verification, where required

Payment and billing information (processed by our payment processor; we do not store full card numbers)

Communications you send us by chat, SMS, email, or phone

Information collected automatically

Device and browser information (IP address, browser type, operating system, device identifiers)

Usage data (pages viewed, time on page, referring URL, clicks)

Cookies, pixels, and similar technologies (see Section 8)

Information from third parties

Identity verification vendors

Pharmacy and laboratory partners involved in fulfilling your treatment

Healthcare clearinghouses and payers, where applicable

We do not knowingly collect information from anyone under 18. Our Services are not directed to minors.

3. How We Use Your Information

We use your information to:

Evaluate your eligibility for treatment and provide telehealth services

Connect you with a licensed clinician, prescribe medication where appropriate, and coordinate fulfillment with a partner pharmacy

Process payments and manage your account

Communicate with you about your care, appointments, prescriptions, refills, and follow-ups

Send transactional messages (e.g., appointment confirmations, shipping updates) and, with your consent, marketing messages

Comply with legal, regulatory, accreditation, and professional obligations

Detect, prevent, and respond to fraud, abuse, and security incidents

Improve and operate the Services

PHI is used and disclosed only as permitted by HIPAA and our Notice of Privacy Practices.

4. SMS / Text Message Communications

If you opt in to receive text messages from us (for example, by submitting a form with SMS consent or by chatting with our website widget), the following apply:

Message frequency varies. Common message types include appointment reminders, prescription updates, follow-up care, and account notifications.

Message and data rates may apply depending on your wireless carrier and plan.

Reply STOP at any time to opt out. Reply HELP for help. You can also email [email protected] to opt out.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We share information only as necessary and only with parties bound by appropriate confidentiality, privacy, and (where applicable) HIPAA Business Associate obligations:

Treating clinicians affiliated with First Med PC

Partner pharmacies that dispense your medication

Laboratory partners if labs are required for your care

Service providers that help us operate the Services (e.g., hosting, communications platforms, scheduling, identity verification, payment processing, analytics)

Professional advisors (attorneys, accountants, auditors)

Authorities when required by law, subpoena, court order, or to protect rights, safety, or property

Successors in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality

We do not sell your personal information, and we do not share PHI for cross-context behavioral advertising.

6. Your Rights and Choices

Depending on your state, you may have rights to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of personal information

Opt out of certain processing (e.g., marketing communications)

Receive a portable copy of your information

Appeal a denial of your request

For PHI specifically, your rights under HIPAA — including the right to access, request amendment, request an accounting of disclosures, and request restrictions — are described in our Notice of Privacy Practices.

To exercise any of these rights, email [email protected] or call 704-885-1702. We will verify your identity before responding and will respond within the timeframes required by applicable law.

7. Data Retention

We retain medical records for the period required by North Carolina and federal law applicable to medical practices (generally a minimum of seven years from the last date of service for adults; longer for minors). Other personal information is retained only as long as necessary for the purposes described in this Privacy Policy or as required by law.

8. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, web beacons, and similar technologies to operate the Services, remember your preferences, measure performance, and (in limited cases) deliver relevant content. You can control cookies through your browser settings. Disabling cookies may limit functionality.

We do not use advertising cookies, pixels, or analytics that involve PHI.

9. Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, audit logging, and HIPAA-compliant infrastructure for PHI. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you believe your account or information has been compromised, contact us immediately at [email protected].

10. Third-Party Links

The Services may contain links to third-party websites we do not control. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third party before providing them with personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, if the changes are material, provide additional notice (e.g., by email or a prominent notice on the Services). Continued use of the Services after the update constitutes acceptance of the revised policy.

12. Contact Us

Questions, requests, or complaints about this Privacy Policy or our privacy practices:

TeleFirst Med (First Med PC) 8201 Arrowridge Blvd, Suite 106 Charlotte, NC 28273 Phone: 704-885-1702 Email: [email protected]